On February 25, 2019, the United States Citizenship and Immigration Services (USCIS) advised customers that the USCIS Contact Center is experiencing higher than normal wait times for callers to speak to a USCIS representative [PDF version].
The USCIS states that it is working to resolve the issue of long wait times for customers calling the USCIS Contact Center. In the interim, the USCIS advises customers to use self-service applicant tools on the USCIS website where applicable. These tools include, but are not limited to, USCIS online accounts, the Case Status Online tool, the Change of Address tool, and the USCIS's online virtual assistant (“Emma”).
Those who cannot resolve inquiries through use of the USCIS's self-service applicant tools may call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). The USCIS Contact Center has representatives available from 8 AM to 8 PM from Monday through Friday, excluding federal holidays.
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