USCIS Launches Pilot Redesigned Processing Times Webpage

On March 22, 2018, the United States Citizenship and Immigration Services (USCIS) announced that it had “launched a pilot to test a redesigned processing times webpage” [PDF version].

The redesigned processing times webpage pilot will test the following four forms:

• Form N-400, Application for Naturalization;
• Form I-90, Application to Replace Permanent Resident Card;
• Form I-485, Application to Register Permanent Residence or Adjust Status; and
• Form I-751, Petition to Remove Conditions on Residence.

The redesigned processing times webpage posts data in an easier-to-read format for users. Furthermore, the pilot is testing “a new way of collecting data and calculating the processing times for some forms.” The USCIS describes the latter as “automated, more accurate, and allow[ing] USCIS to post data on processing times within two weeks, compared to six weeks under the old methodology.”

The redesigned processing times webpage displays processing times in a range for each form based on the date on which the USCIS receives the form. The low end processing time for the pilot displays the time it takes the USCIS to complete 50 percent of cases, whereas the high end processing time shows the time it takes the USCIS to complete 93 percent of cases. The USCIS explained that “[t]he high end for non-pilot forms will be adjusted by 30 percent above current cycle times to reflect the time it takes to complete a majority of the cases.”

The USCIS will seek feedback during the pilot for the redesigned processing time webpage and look to expand the pilot to cover additional forms in the future.

Applicants, petitioners, and requestors may make an “outside normal processing time” case inquiry regarding a case that is pending longer than the high end of the processing time range by either making a service request [PDF version] on the USCIS website or by calling the USCIS Contact Center at 1-800-375-5283 (information current as of March 26, 2018).

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